Returns Policy

In addition to a product being returnable in terms of the Returns Policy below, if the customer is not happy with their purchase or has made an error with their purchase and wishes to exchange or return their furniture purchase, the customer may do so within 2 business days of purchase. Goods must be returned in their original condition and packaging along with the original invoice. The customer may choose either a credit or exchange, unfortunately no refunds are given. 

Should the customer wish to return their product, the customer will be charged a 20% handling/restocking fee for the return of the product in terms of this section (this fee may increase dependent on circumstances). If the product requires upliftment, a collection fee will in addition be charged. The customer will be given a credit for the value of the product less the handling fee. This does not apply to ‘CUT-TO-SIZE’ order as we do not accept any returns on these.

If the customer has chosen an exchange, they may not choose a product that exceeds the purchase price of the original product less the handling fee, collection fee and use charge if applicable, unless the customer pays in the difference in the purchase price.

Before a credit or exchange is processed, the product will be assessed for any damage or usage. Should there be evidence of damage or use, the customer will be asked to re-collect this product and no credit or exchange will be entertained.

It is acknowledged that exchanges are subject to product availability at the time of the request for exchange.

Acrylux will process your return request in the following circumstances:

• If your purchase falls under the ECT Act, you may return an undamaged, non-defective product in the event that you change your mind about the product within 2 (two) business days of delivery of products, which return shall incur a collection charge, equivalent to the initial delivery fee.
• You may return a product if you have not had the opportunity to inspect the product and upon inspection the goods do not meet the type or quality reasonably expected from the agreement, within 5 (five) business days of delivery free of charge. Acrylux may charge an additional fee for ‘wear and tear’.

Returns Procedure

• Should you wish to a return a product, you will need to send a return request mail to admin@edge-ss.co.za 

• As you agreed to inspect the product for defects or damage before accepting delivery, you are required to submit photographic proof and you must provide full reasons for alleging that the product is defective, including stating how the product was stored and handled during the period that it was in your possession.
• Should we be of the opinion that your product is returnable, we will contact you to arrange collection or advise you if you may drop off the product at our warehouse.
• Once the return has reached our warehouse, the product will be inspected before the return is processed.

• If you have proven that the statutory warranty has been breached, you may choose a credit, or an exchange if possible.
• If you have returned the product within 2 (two) days in terms of the ECT Act or within 5 (five) days if you have not had the opportunity to inspect the product you may receive a credit/exchange, less any applicable collection or wear and tear fee.

 Acrylux will evaluate the defect and honour warranties if:

• The defect existed at the time of delivery or collection and manifested during the warranty period;
• The defect did not arise due to normal wear and tear or misuse/abuse by the customer;
• The customer duly complied with the handling and storage instructions.